Projects 👩🏽💻
Projects 👩🏽💻
2026
2026
Systems thinking | Conversational AI
Systems thinking | Conversational AI
Building a scalable conversation response framework (CRF)
Building a scalable conversation response framework (CRF)
2025
2025
Content design | Experience design
Content design | Experience design
Mobile first onboarding
Mobile first onboarding
2024
2024
Content design | Content strategy
Content design | Content strategy
Cohesive product communication
Cohesive product communication
Skills
Conversation and AI design
Building systems, guardrails, conversation standards (including IVR) , bot personality
Content systems, design and governance
Creating content style guides, taxonomies and review processes at scale
Behavioural science
Applying a human-behaviour lens when designing sensitive, high-stakes user moments
Cross-functional leadership
Including legal, risk, compliance, product engineering and QA
Skills
Conversation and AI design
Building systems, guardrails, conversation standards (including IVR) , bot personality
Content systems, design and governance
Creating content style guides, taxonomies and review processes at scale
Behavioural science
Applying a human-behaviour lens when designing sensitive, high-stakes user moments
Cross-functional leadership
Including legal, risk, compliance, product engineering and QA
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